FAQ

Frequently Asked Questions (FAQ)

Welcome to the Simplify n Supply Help Center.
We’ve gathered the most common questions our customers ask to make your shopping experience simple and worry-free.

If you don’t find the answer you’re looking for, please reach out to our support team at support@simplifynsupply.com — we’re happy to help.

1. How long does shipping take?

Shipping typically takes 3–10 business days depending on your location and product availability.
If your order hasn’t arrived within 14 days, please contact us so we can assist you right away.

2. How long does it take to process my order?

All orders are processed within 24–72 hours (excluding weekends and holidays). Once your order has shipped, you’ll receive an email with your tracking information.

3. Do you offer international shipping?

Yes! We offer free worldwide shipping. Delivery times may vary depending on your country’s customs processing and local postal services.

4. How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can click the link in that email to see real-time updates on your shipment’s progress.

5. Can I return or exchange an item?

All sales at Simplify n Supply are final.
However, if your product arrives broken, defective, or tampered with, please contact us within 7 days of delivery with clear photos or video evidence, and we’ll gladly issue a refund or replacement.

6. What should I do if I received the wrong or damaged item?

If you received the wrong product or your order arrived damaged, please email us at support@simplifynsupply.com with your order number and photos of the item.
Our team will review the case and provide a quick resolution.

7. Can I cancel or change my order after placing it?

Orders begin processing shortly after being placed, so changes or cancellations are not guaranteed.
If you need to make a change, please contact us immediately at support@simplifynsupply.com, and we’ll do our best to assist if the order hasn’t yet shipped.

8. What if my order is delayed or lost?

While most orders arrive within the expected timeframe, shipping delays can occur due to carrier issues or customs inspections.
If your order hasn’t arrived within 14 days, please contact us, and we’ll investigate with the carrier.

9. What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout.
All payments are processed through encrypted gateways to ensure your information is fully protected.

10. How can I contact customer support?

Our support team is available Monday–Friday, 9 AM – 6 PM (PST).
You can reach us anytime by emailing support@simplifynsupply.com, and we’ll respond within 24–48 business hours.

11. Where is Simplify n Supply based?

Simplify n Supply operates online, allowing us to serve customers around the world.
Our products are shipped from trusted fulfillment partners to ensure fast, reliable delivery no matter where you are.

12. How do I stay updated on promotions or new products?

Join our email list or follow us on social media to stay informed about new arrivals, limited-time sales, and exclusive offers.

Still Need Help?

We’re always happy to assist you.
If your question wasn’t covered above, please email us at support@simplifynsupply.com — our team will respond within 24–48 business hours.